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Privacy Policy
 

Privacy Policy - FX Exchange

Effective Date: 01/07/2025

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At FX Exchange ("we", "our", or "us"), we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and share your information, and outlines your rights under applicable data protection laws.

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1. Information We Collect
We may collect and process the following types of personal data: - Contact details (e.g. name, email address, phone number)
- Identification documents (e.g. passport, utility bill)
- Financial information related to transactions
- Communications and correspondence with you

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2. How We Use Your Data
We process your data to:
- Set up and manage your account
- Fulfil foreign exchange transactions and related services
- Meet legal, regulatory, and compliance obligations
- Communicate with you about your account or our services - Improve our operations and service offerings

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3. Legal Basis for Processing
We process personal data based on one or more of the following:

- Consent
- Contractual necessity
- Legal obligations
- Legitimate business interests

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4. Data Sharing
We do not sell or rent your personal data. We may share it with:
- Our service providers (e.g. payment platforms, compliance systems) - Regulatory authorities or law enforcement if legally required
- Business partners where necessary to fulfil services

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5. Data Retention Policy

Fairway Currencies retains personal data for five (5) years from the date of the last transaction or interaction, or as required by law. After this period, data is securely deleted or anonymised unless further retention is legally required.

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6. Your Rights
You have the right to:
- Access and request a copy of your data
- Request correction or deletion of your data - Object to or restrict certain processing
- Withdraw consent (where applicable)

To exercise your rights, please contact us at admin@fxexchange.info.

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7. Contact
If you have any questions about this policy or how we handle your data, please contact:

FX Exchange
30 Crown Place, London, EC2A 4EB
Email: admin@fxexchange.info

Phone: 02030265850

FX Exchange is a trading name of MJ Etherington Holdings Ltd.

 

FX Exchange services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money. FCA registration number: 900199

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For clients based in the European Economic Area, the issuance of e-money and the provision of related payment services for MJ Etherington Holdings Ltd

are provided by CurrencyCloud B.V. CurrencyCoud B.V. is registered with the Dutch Chamber of Commerce in the Netherlands under number 72186178. Registered office Mr. Treublaan 7, 1097 DP, Amsterdam, Netherlands. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation Number: R142701).

Payment services for FX Exchange are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of a electronic-money institution (Relation Number: R142701)

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Safeguarding

When funds are posted to your account, e-money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.

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